Need some help shopping? Is it had to get a feel for a product by looking online? Then give us a call. Our Live In Store Expert Service lets you speak to a trained member of our team and get the low down on all those puzzling parenting products.




As any prospective or previously-prospective parent knows, preparing for a little one involves a lot of online research. Likewise, once you’ve got your head around the actual parenting stuff, there are all those essential items you need to buy – pushchairs, car seats, cots, cribs, Moses baskets and more. But all of those need investigating too.

Let’s face it – scrolling through pages of instructions and features can’t beat getting into a store and seeing those products up close. However, at Mamas & Papas, we understand that not everyone can get to a store easily. So, whether you live a little out the way or you’re too busy preparing for baby to break off and come to see us, don’t worry. We’ll come to you.

Live Video Calls with an In Store Expert

With our new Live In Store Expert service, you can video chat to one of our friendly and helpful experts while you shop online. For example, if the Ocarro pushchair takes your fancy but you can’t find some information you need, then all you do is ask.

An image of our Live In Store Expert icon - which features a picture of a member of Mamas & Papas staff, with a button next to her that reads 'Live Advice from our In Store Experts'

Click the icon in the bottom right-hand corner of the screen of the homepage or product pages and connect straight to one of our fully-trained experts.


Putting Things Through Their Paces | Live Product Demonstrations


A member of Mamas and Papas Live In store expert staff is stood in front of a Mamas & Papas display, wearing a headset microphone and displaying an Ocarro Car Seat.

One of the big advantages of getting into a store is trying out a product for yourself. Whether it’s getting a feel for the weight of a car seat or trying out the leisurely steering on one of our pushchairs, nothing can beat a bit of hands-on action. And who of us here, haven’t found ourselves pushing against furniture displays to test their sturdiness? We see you.

Our Live In Store Expert will happily show you how our products work and give you a run-through of all their many features. So if you need to see how something works – you can find out in a click.


Shop till You Drop | View our Full Range of Products

It doesn’t matter what your question or query is, our Live Video Chats cover our whole product range. Whatever you need to know from car seats to baby clothing, our experts will have the answer.

Our unbiased experts will give you the best advice possible, not only on Mamas & Papas products as well as pieces from our wide range of trusted brands, including Cybex, Maxi-Cosi, Joie, Cath Kidston and more!

What Do I Need to Get Started?

A microphone. That’s it! Simple. It’s a one-way video chat. All of which means, you can see us be we can’t see you. Heck, shop in your jammies if you like? We won’t see a thing. It means you can ask questions and browse the range in the privacy of your own home.

What’s more, we don’t need any information from you. Not even your name. There’s no need to sign up or register an account or anything. Simply click the icon and start your live chat now.

Shopping has never been so easy.

Find out more


Attend a Personal Shop from the Comfort of Your Sofa

A pregnant woman is sat on a sofa in a brightly lit living room with an open laptop using the Live In Store Expert service.

If this sounds like your sort of thing, but you’re just getting started on your parenting journey then we can help with that too. If you need for more of an overview of everything we do, then why not book a Personal Shopping appointment. You can attend one in store or – if it suits you – book a Home Personal Shop.

At the designated time, you can connect with a member of our fully trained Personal Shopping gurus and receive the full service. With honest advice, guidance, product demonstrations and other handy insights, you can also take advantage of our exclusive Personal Shop discounts, as well as receiving a free gift which we’ll post out to you.

Great for gifts too!

If you’re shopping for someone else’s newborn and looking for gift ideas, then our Home Personal Shops are a great way to find that perfect present.

Book a Home Personal Shop now